Zigleys

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The natural hair was OUT and MOISTURIZED at @culturecon 🙌🏿👑 #culturecon

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@dhlglobal lost over $15,000 worth of our inventory. And as a small, growing Black woman-owned business, the impact has been devastating. These were pieces we invested in, worked hard to create, and were preparing to ship to customers who have been patiently waiting for their orders. Despite our efforts to get answers and resolve this situation, we’re still left with more questions than solutions. We've now filed the claim twice and both times they either haven't gotten back to us or said no claim was filed. It's clear they are not taking this situation seriously, and we deserve accountability. When you're a small business funding your own growth, a loss of this magnitude isn't just an inconvenience. It impacts our customers, our cash flow, and our ability to continue growing. We're doing everything we can to find a resolution and get our customers the pieces they've been waiting for. But we need @DHL to take this situation seriously and help us get answers. To our Zigleys community: thank you for your patience, your encouragement, and for continuing to support us through one of the most challenging moments we've faced as a business. It means more than you know. 🤎 Please help us amplify this story by sharing this post and tagging @dhlus and @dhlglobal. We just want accountability, answers, and a resolution. #blackownebusiness #supportsmallbusiness #womanownedbusiness

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An update on @DHL losing $15K of our inventory As we've previously shared, DHL lost over $15,000 worth of our inventory, including pieces that were supposed to be shipped to our customers. Since sharing our story, DHL's team has reached out to us via DM, and we've continued communicating with them in hopes of finding a resolution. Unfortunately, we still have no answers about where our inventory is or whether it will be recovered. We've called DHL every single day, but these conversations have been unproductive, often contradictory, and at times, we've been met with rude and dismissive responses. We've also submitted a formal claim online to escalate the situation, but at this point, we're becoming increasingly concerned that our inventory may never be recovered. For a small, growing business like ours, a loss of this magnitude is devastating. And what's made this experience even more frustrating is the lack of clear answers, accountability, and urgency in helping us find a resolution. To everyone who has shared our story, tagged DHL, sent us encouraging messages, or shown us support in any way: THANK YOU. 🤎 And to our customers, thank you for your continued patience and understanding as we navigate this incredibly difficult situation. We're doing everything we can to make things right. We're asking our community to please continue amplifying our story and tagging @dhlglobal @dhlus. We need them to understand that this situation is unacceptable, not just for Zigleys, but for any small business working hard to grow and serve its customers. We deserve answers. We deserve accountability. And we deserve a resolution. #blackownebusiness #supportsmallbusiness #womanownedbusiness